Privacy Policy for DME IQ App

Privacy Policy for DME IQ App

Huawei Technology Co., Ltd. and its affiliates (collectively, "Huawei", "we", "us", and "our") understand how important your privacy is to you and are fully committed to protecting it. Before submitting personal data to us, please read and understand this Privacy Policy ("Policy"). This Policy applies to Huawei enterprise websites, applications, products, and services that display or provide links to this Policy. Read this Policy carefully to fully understand the purposes for which we collect, use, and process your data.

This Policy comprises:

1. How We Collect and Use Your Personal Data

2. Cookies & Similar Technologies

3. How We Disclose Your Personal Data

4. How to Access or Modify Your Personal Data

5. How We Protect and Retain Your Personal Data

6. How We Process Children's Personal Data

7. Third-Party Providers and Their Services

8. International Transfers of Your Personal Data

9. Updates to This Policy

10. How to Contact Us

1. How We Collect and Use Your Personal Data

Personal data means various types of data recorded electronically or otherwise relating to an identified or identifiable natural person, excluding data that has been anonymized. When using our websites, applications, products, or services, you may need to provide your personal data. The types of data we collect depend on how you interact with us. You do not have to provide your personal data to us. However, in some cases, if you choose not to do so, we may not be able to provide you with relevant products or services, or respond to or solve your problems. Please note that if you provide personal data of others, ensure that you have obtained the relevant authorization. We will collect and use the personal data you proactively provide or generated during your use of the products and/ or services only for the purposes described in this Policy. The personal data we may collect includes:

1.1 After obtaining your consent, we will collect the following personal data when providing you with the following functions/services:

(a) Login account

When you log in to this app using an account registered with the Huawei website account system, this app uses your account and password for login. After successful login, your nickname will be synchronized from the Huawei website account system and displayed. The account and password are only used for login verification, but will not be collected.

(b) Viewing device status

We will synchronize your site information on the DME IQ website, including the site name and site address. Then you can view the site information, including the devices managed by the site, on the DME IQ app.

To better understand your use of this app, you can submit your feedback to us and ask for help by creating a service request (SR). To provide you with better services, you can submit an application for equipment renewal and equipment replacement. When you submit the above information, we will collect your name and phone number so that we can handle your feedback in time.

(d) Message push

You can choose Settings > Message notification on the DME IQ app to open the subscription page, select the message types, and subscribe to the message push service. If you have subscribed to the message push service and messages need to be pushed, the push token corresponding to the DME IQ app installed on your mobile phone will push the messages. If you do not want to subscribe to the message push service, choose Settings > Message notification on the DME IQ app and deselect message types.

(e) Clipboard

When you copy and paste information in the DME IQ app, we will access your clipboard. We only recognize the clipboard content locally and will not upload the clipboard information to our servers.

(f) Camera

When you use the code scanning function of the DME IQ app, we need to apply for the camera permission from you. The camera permission will not be enabled by default. You can disable the camera permission in the settings of your mobile phone.

1.2 We may collect and process your information described below for fulfilling our legal obligations or under other circumstances specified by laws and regulations:

To fulfill legal obligations or meet basic requirements of other laws and regulations and ensure that products or services are properly provided to you, we collect the information generated during your use of the DME IQ app, including:

(a) Log information. For the following purposes, Huawei may collect your device fault log information and application fault log information (including the access date and time, viewed and used application functions, application faults, and event information, such as errors, crashes, restarts, and upgrades).

· Troubleshoot when you send us error reports.

· Ensure the security of our products, services, and customers or users; execute and improve our loss prevention and anti-fraud programs.

· Comply with and enforce applicable legal requirements, industry standards, and our policies.

2. Cookies & Similar Technologies

2.1 Cookie

To ensure the correct operation of our website and application, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved or read only by the server that creates the cookie. Each cookie is unique to your web browser or application. The text in a cookie often consists of identifiers, site names, and some numbers and characters.

Like most websites or Internet service providers, we use cookies to store data related to user preferences so that user experience can be improved. Cookies allow websites to remember users, either for a single visit (using session cookies) or for repeated visits (using permanent cookies). Cookies also allow websites to save settings such as the language, font size, and other browsing preferences for your computer or mobile device. This means that a user does not need to reset preferences for every visit. If no cookie is used, the website will treat you as a new visitor every time you load its web page. For example, if you are redirected to another web page from a website you have already logged in to, when you come back, the website will not recognize you and you must log in again. Huawei will not use cookies for any purposes not provided in this Policy. You can manage or delete cookies at your own preferences. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer since most of the web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:

2.2 Web Beacons and Pixel Tags

In addition to cookies, we may also use other similar technologies, such as beacons and pixel tags, on our websites and applications. For example, when you receive an email from Huawei, it may contain a click-through URL that links to a Huawei web page. If you click the link, Huawei will track your visit to help us learn about your preferences for products and services and improve our customer services. A web beacon is usually a transparent graphic image embedded in a website or email. We use pixel tags in emails to find out whether an email has been opened. If you do not want your activities to be tracked in this way, you can click the unsubscription links in the emails.

By using our website or application, you consent to the use of cookies, web beacons, and pixel tags as described in this Policy.

3. How We Disclose Your Personal Data

Generally, we disclose your personal data only for the following purposes:

(a) To disclose authorized information with a specified third party.

(b) To disclose your personal data with our affiliates for specific, clear, and legitimate purposes, and provide services.

(c) To disclose your personal data with a partner authorized by Huawei if some services are provided by the partner. Huawei will disclose your personal data in accordance with this Policy to provide better customer services and user experience. For example, we may arrange for partners to provide services. We will process your personal data only for specific, clear, and legitimate purposes, and disclose only the data necessary for providing services. Huawei's subsidiaries or partners have no right to use the disclosed personal data for any other purpose.

(d) To comply with applicable laws or respond to valid legal procedures. If we are involved in a restructuring, merger & acquisition, separation, bankruptcy, or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction.

4. How to Access or Modify Your Personal Data

It is your responsibility to ensure that all personal data you submit to us is correct. Huawei is committed to maintaining the accuracy and completeness of your personal data and keeping it up-to-date.

As required by applicable laws, you may: (1) Have the right to view and copy your specific personal data held by us; (2) Request us to update or correct your inaccurate personal data; (3) Reject or restrict our use of your personal data; (4) Request us to delete your personal data; and (5) Request us to explain the personal data processing rules. To exercise these rights, please click here to give your feedback online. We may require you to provide your request in writing for security purposes. Note that we may decline your request if we reasonably believe that the request is fraudulent, unfeasible, or may jeopardize the privacy of others.

As permitted by applicable laws, you have the right to withdraw your consent at any time. However, withdrawal does not affect the legitimacy or effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another legal basis other than your consent. Method of withdrawing consent: Using the app to collect personal data is implemented based on service functions. If you want to withdraw your consent to the processing of your personal data and delete your personal data stored in the DME IQ cloud system, send an email to dmeiq@huawei.com and specify the name of the site where the data needs to be deleted. Your personal data will be deleted within 30 working days.

5. How We Protect and Retain Your Personal Data

The security of your personal data is important to us. We endeavor to protect your data to the fullest extent from unauthorized collection, access, disclosure, use, copying, modification, or destruction by adopting appropriate physical, management, and technical measures. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also train our employees on security and privacy protection to ensure each employee is fully aware of data protection protocols. Although no security measure can ever guarantee complete security, you understand that any transmission of personal data is at your own risk, and that we are fully committed to protecting your personal data.

We will retain your personal data for no longer than is necessary for the purposes stated in this Policy, unless the retention period is extended or otherwise required by law. The data retention period may vary with cases, products, and services. The standards we use to determine the retention period include: the time required to retain personal data to fulfill business purposes (including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints; and locating problems); whether you agree to a longer retention period; and relevant laws, contracts, and other equivalences that determine the data retention requirements. You can choose to deregister your account. After you deregister your account, we will stop providing products and services for this account, and delete or anonymize your personal data without special legal requirements. You can log in to the Huawei website account system to deregister your account. For details, see the help document. DME IQ app retains your personal data in accordance with the following principle:

· Your personal data stored in DME IQ will be deleted or anonymized within 30 working days after the EOS of all devices managed by DME IQ.

6. How We Process Children's Personal Data

Generally speaking, our websites, applications, products, and services are not intended for minors under the age of 14.

If you are a minor under the age of 14 in China, your guardian must read and agree to this Policy before using our websites, applications, products, and services.

If you are the guardian of a minor under the age of 14 and believe that Huawei has collected the personal data of the minor without consent, please contact Huawei in accordance with Chapter 10 in this Policy. We will try to delete the personal data as soon as possible.

7. Third-Party Providers and Their Services

By using any Huawei products or services, you may receive content or web links from third parties. Huawei does not have control over the content or websites after redirection, and we are not responsible for any information collected by these services or websites. It is your responsibility to review the third-party links, including their data policies, use of cookies, content collected. You agree to not hold Huawei liable for your access to the products or services provided by third parties.

The personal data you provide on a third-party website is collected and processed solely by the third party, and independent of processing activities performed by Huawei. We have no control over the privacy and data protection policies of third parties, which are not governed by this Policy. Before submitting personal data to them, please read and understand their statements.

8. International Transfers of Your Personal Data

Huawei is a multinational company. As such, the personal data we collect may be processed or accessed in countries or regions where you use our products or services, or transmitted across borders to other countries or regions where we or our affiliates, service providers, or business partners are located. Different jurisdictions may differ in terms of data protection laws. In such circumstances, we take appropriate measures to ensure that data is processed as required by this Policy and applicable laws.

9. Updates to This Policy

We reserve the right to update or modify this Policy at any time. The Policy published here will be considered the latest one and is effective immediately. If we make major changes to this Policy, we may notify you through different channels, for example, posting a notice on our website or sending you a direct notice.

10. How to Contact Us

If you have a complaint or issue relating to privacy, you can contact Huawei DPO by clicking here. We will reply as soon as possible. If you are not satisfied with our reply, and you believe your legitimate rights and/or interests were harmed during our handling of your personal data, you can file a complaint or lawsuit with data protection authorities or officials with jurisdiction.

When your personal data is processed by Huawei in accordance with this Policy, the Huawei entity that provides you with products or services, or that has signed or is about to sign a contract with you, is the handler of the related personal data. Click here to view the contact information about Huawei entities. Note: Due to differences in local laws and languages, local versions of this Policy may differ slightly from this version. In the case of any conflicts, the local version shall prevail.

Last updated: November 2023